FedEx Ground/Home Delivery Transit Times from Topeka, KS (business days)

UPS Ground Transit Times from Topeka, KS (business days)

Shipping options

• We roast to order and orders ship the day after you place an order online, and in some cases on specific roast dates for our Passport Reserve Coffees.  Orders with Passport Reserve coffees will roast and ship on their set roast date.  We ship Monday-Friday with the exception of Shipping Holidays.   We cannot gaurantee the arrival time of any package.  Once your order leaves our roasting facility, it is in the control of USPS, UPS or FedEx.  We can however provide assistance in tracking your package and ensure that all claims are processed efficiently.
• USPS Priority Mail: 2-3 days depending on location.
• FedEx Home Delivery: Residential Addresses selecting FedEx Ground will be shipped through FedEx Home Delivery Service.  FedEx Home delivery is Day-definite delivery, typically 1-5 days.  Home Delivery does deliver on Saturdays, but they do not deliver on Mondays.  Orders placed on the weekend, will still ship out on a Monday.  Their delivery service is adjusted by one day to allow Saturday Deliveries.
• FedEx Ground: Business Addresses are shipped via FedEx Ground service, Day-definite delivery, typically 1-5 days.
• FedEx 2-Day: Delivery by the end of the second business day.
• FedEx Standard Overnight: Delivery by the end of the first business day.
• UPS Ground: Day-definite delivery typically in 1-5 days.
• UPS 2 Day: Delivery by the end of the second business day.
• Flat Rate: As an added benefit to you, we offer flat rate shipping online.  Our flat rate charge is the cost to YOU and does not reflect the actual cost of shipping the purchase or mode by which it is shipped.  If you would like to specify the exact type of shipping (USPS Priority, UPS Ground, FedEx Ground), please let us know in the order notes, or by sending us an email with your order number or indicating your shipping method in the gift message box on checkout. (This Flat Rate does not apply on Professional Equipment, or International Orders)
• International Shipping: Additional shipping charges will apply.  We use USPS Priority Mail International and shipping times and rates will depend on the Country and Location.  For information regarding international shipping rates please email info@ptscoffee.com, or call 1-888-678-5282.

Freshness is Priority

PT's goes to great length to make sure there is as narrow a window between the time we roast our beans to the time you are sipping your coffee. In some cases, this could mean that we roast small batches on specific days of the week and ship either that day or the following morning.

Since we can't roast every bean we carry every day, it could be possible that the time to receive your order may be extended a few days. Please allow a window of a few extra days than the stated UPS selected shipping to account for the roasting process. It will be worth it.

Here's an example: You selected one pound of La Minita Estate on Monday. PT's roasts a batch on Tuesday and sends it out the same day (that's the important part for freshness) using your selected UPS 2 Day. You should receive your delivery by the end of the day Thursday. The actual time for your order may be lesser or greater than the example.

Terms of Business - Product Returns

All requests for product returns must be made within 7 days of delivery.  No returns are accepted without prior authorizations.  All returned products must be in saleable, non-expired, good condition.  Special orders are not returnable.

A restocking fee of 25% plus freight will be charged on all returned products.  Upon inspection of returned product, you will be issued credit to your account within 5-7 working days.  Damages need to be noted at delivery or upon inspection of your shipment.  Retain all packing materials and ask carrier for inspection of any damage.  They will initiate the carrier damage claims process.  Then notify us of the damages.